This may appear for several reasons, please check:
- if robot is trapped or stuck on an obstacle.
- if the battery level is too low.
- Please reset and restart the robot and test it for a few times more.
FAQ
General Questions
Robot stops working suddenly Suction power is weak
This may appear for several reasons, please check:
- if robot is trapped or stuck on an obstacle.
- if the battery level is too low.
- Please reset and restart the robot and test it for a few times more.
Suction power is weak Robot makes abnormal noises
This problem often shows up when the cleaning of the different parts of the robot. Please undertake cleaning the whole robot such as:
- Check if any obstructions are blocking the suction inlet.
- Empty and clean the dust collector thoroughly.
- Clean the filters with a cleaning brush.
- Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use.
If the issue still remains, please contact the seller directly for a further solution.
Robot makes abnormal noises
This problem often appears when there are hair or hard objects stuck in the side or central brushes. Please check the following actions:
- Remove the hair off from the side brushes and central brush.
- Empty the dustbin and wash the filters and dry out.
If the issue still remains, please contact the seller directly for a further solution.
Robot accidentally keeps hitting everything hard
This problem happens when the sensors are either defective either dirty. Please check the following solutions :
- Remove everything on the front bumper and wipe it clean with a dry cloth
- Wipe the sensors located on the bottom of the robot with a dry cloth
If the issue still remains, please contact the seller via Amazon for a further solution.
Robot accidentally falls from the stairs
This problem happens when the sensors are either defective either dirty. Please check the following solutions :
- Remove everything on the front bumper and wipe it clean with a dry cloth
- Wipe the sensors located on the bottom of the robot with a dry cloth
Robot accidentally runs backward even there is no obstacle in the front
This problem happens when the sensors are either defective either dirty. Please check the following solutions :
- Remove everything on the front bumper and wipe it clean with a dry cloth
- Wipe the sensors located on the bottom of the robot with a dry cloth
Robot accidentally powers off after leaving the charging station
This problem often appears when the battery is either defective either discharged.Please urdertake the following action
- Fully charge the battery for at least 5 hours then try again.
If the issue still remains, please contact the seller directly for repair/replacement.
Robot accidentally fails to start cleaning after leaving the charging station
This problem often appears when there are hair or hard objects stuck in the side or central brushes. Please check the following actions:
- Remove the hair off from the side brushes and central brush.
- Empty the dustbin and wash the filters and dry out.
If the issue still remains, please contact the seller directly for a further solution.
How to reset my Robot
To reset the robot: Simultaneously pressing the Recharge and Spot button on the robot for 3 seconds until you hear a beep. Then you need to reconnect your BG800 to the WLAN.
To restart the robot: Switch off your BG800 and fully recharge it. Then restart it again.
Errors Signals
Flashing red indicator light, two beeps
Cause:Robot’s bumper is stuck.
Solution:Tap robot’s bumper several times to dislodge any debris that may be trapped underneath.
Flashing red indicator light, three beeps
Cause:
• Robot’s drop sensors are dity
• Robot is stuck on the ledge of a staircase and cannot reverse.
Solution:
• Clean the drop sensors gently with a dry cloth.
• Place robot in a new location.
• Use a ohysical barrier to block off the problem area.
Flashing red indicator light, four beeps
Cause:Robot’s power level is too low.
Solution:Manually charge robot for at least 5 hours.
Solid red indicator light, one beep
Cause:Robot’s left/right wheel is stuck.
Solution:Turn off robot and remove any hair or debris from the left/right wheel.
Solid red indicator light, two beeps
Cause:Robot’s side brush is stuck.
Solution:Turn off robot and remove any hair or debris debris from the side brush.
Solid red indicator light, three beeps
Cause:Robot’s suction fan is stuck.
Solution:
• Turn off robot and remove any hair or debris empty the dust collector.
• Make sure the suction inlet is not blocked by any hair or debris.
Solid red indicator light, four beeps
Cause:Robot’s rolling brush is stuck.
Solution:Turn off robot and remove any hair or debris from the rolling brush.
Flashing blue indicator light(while charging in the station), continuous beeps
Cause: Any robot's internal component is damaged.
Solution: Please contact the seller directly for repair/replacement.
SHIPPING & WARRANTY
Where the Goods are Shipped From
We have set up warehouses in various countries. We will deliver the goods from the nearest warehouse where you placed the order. ( Like Germany, United States and United Kingdom Warehouse. TIP: Orders for European Countries will be sent from the German warehouse. )
When do We Ship
We guarantee that the goods will be delivered within 3-7 working days. And, we will update the tracking number information of your packages via your E-mail.
Refund Time
Refunds within 30 Days.
Return to the Original Account within 7 Working Days.
Countries that Can be Sent to
United States, United Kingdom, France, Germany, Ireland and other European countries (Except Switzerland, Gibraltar, Canada)
Package Instruction
If the product you purchased is a series, the series may be split into multiple different packages and sent to your home.
Additional Fees
Free shipping. You only need to pay the price of the product and you don’t need to pay any other fees, including customs duties and logistics costs.
How to Get 1-Year Extended Warranty Service
You can apply for a one-year extended warranty by submitting the exclusive code corresponding to the product through www.bagotte.com