Refund Policy – Bagotte Official

Refund Policy

1 Intro

1.1 Bagotte provides a one-year warranty and handles it in the easiest way.

1.2 Bagotte does not support unreasonable refunds and returns. If there is no human damage, transportation damage or product quality problems, the goods can be returned without reason within 30 days

 1.3 If the user finds that the goods are damaged during transportation or disassembles and finds production quality problems when receiving the goods, they need to notify us within 3 days of receiving the goods, and send them to our email shop@bagotte.com

Then attach your order number, product information, problems, contact information, etc. We will process the order refund within 2 working days after receiving the information. After receiving the goods to determine the problem, if it is determined that the transportation is not artificial The problem will be refunded or exchanged within 3 working days after the inspection is completed

1.4The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval

1.5 If the result of the inspection is determined to be a non-human cause, but a product quality problem, bagotte will bear the freight

2 Warranty Claims for Quality-Related Issues

2.1 Bagotte provides a straightforward warranty that is processed in the most hassle-free way possible.

2.2 For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent.

2.3 In the case of quality problems occurring within 1 months of receiving the goods, Bagotte will replace them unconditionally or refund the full amount

3 Process

3.1 The buyer must provide sufficient proof of purchase.

3.2 Bagotte must document what happens when buyers troubleshoot the product.

3.3 The defective item’s serial number and/or visible proof depicting the defect are required.

3.4 It may be necessary to return the item for quality inspection.

4 Valid proof of purchase

4.1 An order number for a purchase

4.2 Sales invoice or PayPal order number

4.3Dated sales receipt or order information is evidence from Bagotte showing the product description and its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 365 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 365-day warranty claim request period, whichever is longer.

5 Shipping costs must be covered by the buyer in the following situations

5.1 Returning products for any reason other than a proven defect

5.2 Warranty claims on items taken outside the original country of purchase

5.3 Buyer’s accidental returns

5.4 Returning personal items

5.5 Returning items claimed to have defects but found by Bagotte quality control to be in working condition

5.6 Returning defective items in international shipping

5.7 Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

6 Not Covered Under Warranty

6.1 Products without sufficient proof of purchase

6.2 Lost or stolen products

6.3 Items that have expired their warranty period

6.4 Non-quality-related issues (after 30 days of purchase)

6.5 Free products

6.6 Repairs through 3rd parties

6.7 Damage from outside sources

6.8 Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) 

7 Bagotte is not liable for

7.1 Loss of data incurred from the use of Bagotte products

7.2 Returning personal items sent to Bagotte

When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Bagotte does not provide refunds for items damaged in transit for non-quality related warranty claims.

8 Precautions 

8.1 Please contact email when returning the goods:  shop@bagotte.com or enter our Official website to contact us online 

8.2 Non-quality issues, the freight will be borne by the buyer

8.3 No taxes